Terms of service

These terms apply whenever you browse or buy from HyraLuxe.

Agreement

By using this website or placing an order, you agree to these terms. If you don't agree with them, please don't use the site.

This online store operates under the HyraLuxe brand. Customer support is available at support@hyrafashions.com and +91 9924575799.

Registered address: Rajhans Fabrizo, Surat, Gujarat, 395010, India.

Products & descriptions

We describe every product as accurately as we can, including fabric and what's included in the box. Sarees are sold with an unstitched blouse piece; any styled blouse worn by a model in a photo is for reference only and is not part of the product unless the description says so.

Handloom and printed fabrics carry small natural variations in weave, print placement and shade. These are characteristics of the fabric, not defects.

Pricing

All prices are in Indian Rupees (₹) and inclusive of applicable taxes unless stated otherwise. Shipping charges, if any, are shown at checkout before payment. We may change prices or run offers at any time, but the price you see at checkout is the price you pay for that order.

If a product is listed at an obviously incorrect price due to a technical error, we may cancel the order and refund you in full rather than fulfil it.

Orders & acceptance

Placing an order is an offer to buy. We accept it when we confirm and dispatch the order. We may decline or cancel an order — with a full refund — if an item is out of stock, the address is not serviceable, or we suspect fraud or misuse.

Payments

We accept Cash on Delivery on serviceable pincodes, and online payments where enabled. Online payments are processed by a third-party payment gateway; we never receive or store your card, UPI or banking credentials.

Delivery, returns & refunds

Delivery timelines and charges are set out in our Shipping Policy, and returns and refunds in our Returns & Refunds Policy. Both form part of these terms.

Coupons & offers

Discount codes are for personal use, can't be exchanged for cash, may have a minimum order value, and can be withdrawn at any time. We may cancel orders where a code has been misused.

Acceptable use

  • Don't use the site for anything unlawful or fraudulent.
  • Don't copy, scrape or republish our photographs, descriptions or branding without written permission.
  • Don't attempt to disrupt, overload or gain unauthorised access to the site.

Intellectual property

The HyraLuxe name, logo, site design and our own product photography and copy belong to us and may not be used without permission.

Liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for that order. We aren't liable for delays caused by courier partners, weather, strikes or other events outside our reasonable control.

Governing law

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts where our registered office is located.

Contact

Questions about these terms? Reach us at support@hyrafashions.com or via our contact page.

Customer help

Clear shopping, support and policy details

Use this quick summary before ordering. It matches the store-wide commerce settings used across product pages, cart, checkout support and policy pages.

Support channel

Email support@hyrafashions.com or call/WhatsApp +91 99245 75799 during Mon–Sat, 10am – 7pm IST.

Transparent charges

Product prices include applicable taxes. Shipping, COD handling or any extra charge is shown before payment. Shipping is free above ₹999.

Secure checkout

Cards, UPI, net banking, wallets and eligible COD are processed through Shopify secure checkout. HYRALUXE never sees or stores card details.

Terms of service at a glance

  • Seller: purchases are made from HYRALUXE through this Shopify storefront.
  • Order confirmation: an order is accepted after payment/COD confirmation, inventory availability and fraud checks.
  • Product details: colours can vary slightly by screen. Saree length, blouse piece details, fabric and care information should be checked on the product page before purchase.
  • Price and tax: displayed prices include applicable taxes unless checkout states otherwise. Any delivery or COD fee appears before payment.
  • Cancellation: contact support quickly if you need to cancel or edit an order. Shipped orders must follow the return process.
  • Misuse: fraudulent orders, abusive support behaviour, payment misuse or resale abuse can lead to order cancellation and account restrictions.

Who you are buying from

Registered name
HYRALUXE
Brand
HYRALUXE
Registered address
1st Floor, 1064, The Fabrizo Market, Near Polaris Textile City, Magob, Surat, Gujarat 395012, India
GSTIN
24IDFPR0586A1ZM
Phone / WhatsApp
+91 99245 75799
Support hours
Mon–Sat, 10am – 7pm IST
Country of origin
India — all products are manufactured and packed in India.
Trademark
HYRALUXE is a registered trademark.

These details are published under Rule 4(2) of the Consumer Protection (E-Commerce) Rules, 2020, which requires every e-commerce entity to display its legal name, registered address and contact details.