Refund policy

If something isn't right, you have 7 days from delivery to return it.

Return window

You can request a return within 7 days of delivery. Requests raised after this window can't be accepted.

What can be returned

To be eligible, the item must be:

• Unused, unwashed and unworn, with no stains, marks or odour.
• In its original condition with all tags and packaging intact.
• Accompanied by the unstitched blouse piece it was shipped with.

Items that have been stitched, altered, washed or damaged after delivery can't be returned.

How to raise a return

1. Open your order from the order confirmation link or your account.
2. Choose the item and select "Request return" with a short reason.
3. We confirm the request and arrange a pickup wherever the courier services it.
4. Once the item reaches us and passes a quick quality check, the refund is issued.

Refunds

• Refunds are processed within 5-7 business days after the returned item passes its quality check.
• Prepaid orders are refunded to the original payment method.
• Cash on Delivery orders are refunded to a bank account or UPI ID you share with us.
• Shipping charges paid on an order are refunded only when the return is due to a defect or a wrong item sent by us.

Return pickup and fees

For a normal return, the customer pays any return shipping or pickup fee shown during the return confirmation. If the item is damaged, defective, or different from what you ordered, we cover the return pickup and refund the full eligible amount.

Damaged, defective or wrong item

If your parcel arrives damaged, defective, or with the wrong product, contact us within 48 hours of delivery with photos. We'll arrange a replacement or a full refund including any shipping charges — this is on us, not you.

An unboxing photo or video helps us resolve these cases much faster, so please take one if the parcel looks tampered with.

Exchanges

Since most of our sarees are free size and stock moves quickly, we handle exchanges as a return plus a fresh order. Raise a return, and place a new order for the piece you want.

Order cancellation

You can cancel an order any time before it is dispatched — contact us and we'll cancel it and refund any amount already paid. Once dispatched, the return process above applies.

Colour note

Screens vary, so a fabric's colour can look slightly different in person. We photograph our products in natural light and describe colours as accurately as we can. A minor shade variation isn't considered a defect, but if a piece is clearly not what was shown, tell us and we'll make it right.