Refund policy

Not happy with your saree? Return it free or exchange it within 7 days of delivery. Full details and the request form: Returns & Exchange.

Return window

You can request a return or exchange within 7 days of delivery. Requests raised after this window can't be accepted.

What can be returned

  • Unused, unwashed and unworn, with no stains, marks or odour.
  • In its original condition with all tags and packaging intact.
  • Sent back with the unstitched blouse piece it was shipped with.

Items that have been stitched, altered, washed or damaged after delivery can't be returned.

How to raise a request

  1. Fill the form on the Returns & Exchange page or message us on WhatsApp at +91 99245 75799 with your order number and a photo.
  2. We confirm within 24 hours and arrange a free pickup wherever the courier services your pincode.
  3. Once the saree reaches us and passes a quick quality check, we ship your exchange or issue your refund.

Free returns

Returns are free. There is no pickup or return fee.

Exchanges

  • Exchange for any other colour or design that is in stock.
  • Same price: no extra charge. Higher-priced piece: you pay only the difference. Lower-priced piece: we refund the difference.
  • If the piece you want is out of stock, you get a full refund instead.

Refunds

  • Refunds are processed within 5-7 business days after the returned item passes its quality check.
  • Prepaid orders are refunded to the original payment method.
  • Cash on Delivery orders are refunded to a bank account or UPI ID you share with us.

Damaged, defective or wrong item

Contact us within 48 hours of delivery with photos. We send a replacement or a full refund including any shipping charges. An unboxing video helps us resolve this faster.

Order cancellation

You can cancel an order any time before it is dispatched. Contact us and we'll cancel it and refund any amount already paid. Once dispatched, the return process above applies.

Colour note

Screens vary, so a fabric's colour can look slightly different in person. A minor shade variation isn't a defect, but if a piece is clearly not what was shown, tell us and we'll make it right.

Customer help

Clear shopping, support and policy details

Use this quick summary before ordering. It matches the store-wide commerce settings used across product pages, cart, checkout support and policy pages.

Support channel

Email animationyt004@gmail.com or call/WhatsApp +91 99245 75799 during Mon–Sat, 10am – 7pm IST.

Transparent charges

Product prices include applicable taxes. Shipping, COD handling or any extra charge is shown before payment. Shipping is free above ₹999.

Secure checkout

Cards, UPI, net banking, wallets and eligible COD are processed through Shopify secure checkout. HYRALUXE never sees or stores card details.

Returns, refunds and exchanges at a glance

  • Return window: start an eligible return within 7 days from delivery.
  • Eligible condition: saree must be unused, unwashed, unaltered and returned with tags, invoice and original packaging. Blouse pieces must not be cut or stitched.
  • Wrong, damaged or defective item: contact support with photos/video within the return window. Approved claims receive replacement, exchange or full refund at HYRALUXE's cost.
  • Change-of-mind return: eligible unused items can be returned within the same window. Customer pays reverse shipping where a pickup or courier charge applies.
  • Refund timing: refunds are issued to the original payment method within 5-7 business days after the returned item is received and passes quality check. COD refunds are issued to verified bank or UPI details.
  • Not returnable: used, washed, stained, perfumed, altered, stitched, cut, missing-tag items, gift cards and items marked final sale cannot be returned.

To avoid delays, include your order number, registered phone/email and clear photos when raising a return request.

Who you are buying from

Registered name
HYRALUXE
Brand
HYRALUXE
Registered address
1st Floor, 1064, The Fabrizo Market, Near Polaris Textile City, Magob, Surat, Gujarat 395012, India
GSTIN
24IDFPR0586A1ZM
Phone / WhatsApp
+91 99245 75799
Support hours
Mon–Sat, 10am – 7pm IST
Country of origin
India — all products are manufactured and packed in India.
Trademark
HYRALUXE is a registered trademark.

Grievance Officer

Appointed under Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020. Complaints are acknowledged within 48 hours with a ticket number and resolved within one month.

Name
Rana Sagar Shivan
Designation
Proprietor
Postal address
1st Floor, 1064, The Fabrizo Market, Near Polaris Textile City, Magob, Surat, Gujarat 395012, India

These details are published under Rule 4(2) of the Consumer Protection (E-Commerce) Rules, 2020, which requires every e-commerce entity to display its legal name, registered address and contact details.